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⚠️ Before You Begin

Please consult our Troubleshooting Guide & FAQ for common issues and resolutions.
If your product truly needs repair or replacement, please complete and submit the form below.

Company

Contact person

Email address

Phone number (optional)

Product type / model

Serial number

Purchase invoice number (optional)

When did the issue begin?

Describe the issue in detail

Impact on your operations

The system is completely unusable - critical for operations

The system is partially unusable - major inconvenience

The system is partially unusable - minor inconvenience

The system is fully usable - only a minor issue is present

Photos or videos (optional)

Optional but helpful to speed up the resolution process.

(optional)

Immediate replacement?

Yes, I want a fast-track replacement shipped immediately. I agree to receive an invoice and return the damaged product.

No, I prefer standard processing (we’ll review your case first before offering a replacement).

Need a replacement shipped immediately?
We can dispatch replacement goods right away. You’ll receive an invoice for the product and shipping. If your request is covered by warranty, we will cancel or credit this invoice after inspection.
Please return the faulty goods to Frolight BV within 14 days of submitting your request. Investigation will be completed within 20 business days of receiving your return.

I understand that if the issue is not covered under warranty, an investigation and administration fee of € 100,00 (excl. VAT) applies. (optional)

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